Corporate Goals 2021

Company Policy

Generating growth, promoting innovation, and reducing waste – with creativity and quality awareness.

The benchmark for of our company’s success is the satisfied customer.

To achieve this success, we have set ourselves ambitious goals and defined these key tasks:

• We satisfy the customers of our high-performance products and service with innovation, fast response to customer requirements, cost-effective solutions and services
• All employees are committed to implementing the wishes of the customers in a professional and committed manner – so that they delight both external and internal customers with their performance and actively contribute to the overall customer satisfaction. Our core tasks concentrate on intelligent technologies, quality, market-driven price, quantity and adherence to delivery dates.
• Through Kaizen activities, we want to promote the creativity of our employees, make processes lean, short and transparent in the interest of the customers, as well as achieve continuous improvement of products, procedures, services, and processes.
• The culture of quality extends to our customer and supplier organisation, creates competitive advantages, and secures our leading position.

We assure you that we will tackle and achieve the goals we have set ourselves in a dedicated manner, that we will apply the described procedures appropriately, and that we will live up to our quality management system according to DIN ISO 9001 and DIN ISO50001.

Nuremberg, April 2021
Plant manager Thomas Vosseler
 

Supplier’s reliability on-time delivery on the confirmed delivery date
> 98 % (2021)
Customer complaints/Customer PPM
< 150 NET PPM w/o hardware (2021)
Production reject rate/cost of poor quality (scrap)
< 0.17 % scrap cost / revenue (2021)
Supplier Performance
< 1.300 PPM DPME (2021)
< 1.000 PPM DPMI (2021)